Refund Policy | Vexonik VPN

This page summarizes Section 5 of our Terms of Service. If the two differ, the Terms apply.

30-Day Money-Back Guarantee

First-time subscribers get a full refund if they ask within 30 days of the initial purchase.

Cancellation

You can cancel anytime from Dashboard → Subscriptions. Access continues until the end of the paid period. Subscriptions paid once (Alipay, WeChat Pay, QR transfer, crypto) never renew automatically and are never charged again. Access ends at the end of the paid period, and you can pay again from the Renew button when you want to continue.

No refund

• Partial months or years (outside the 30-day guarantee)
• Accounts terminated for Terms violations
• Services bought through third-party resellers
• Expired subscriptions

How to request a refund

Open a support ticket from Dashboard → Support, choose refund as the subject, and include your order reference. Tickets are the only way to request a refund, so we can verify the order against your account. Approved card refunds go back to the original payment method within 5-10 business days. For Alipay, WeChat Pay and QR transfer payments, we send the refund back through the same channel. For crypto payments, we refund the USD amount you paid in USDT to an address you give us, so the amount can differ from the coins you sent if the price moved. Refunds for these methods may take longer than card refunds, and we confirm the timing by email once approved.